FAQs & Troubleshooting
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131 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7Printouts (envelopes) have creases.
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10Delete print jobs from the print queue.
- 11Does NC-2200w work with Windows Vista?
- 12How do I factory reset the print server?
- 13How do I change the print server password?
- 14The printer status is Offline or Paused.
- 15Cannot print after a Windows 10 update (June 2020)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 18Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 19Printouts have a curl or wave.
- 20What is the BRAdmin Professional software used for?
- 21Functions supported in the Windows 7 built-in drivers
- 22When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 23What is the Network Shared printing?
- 24What kind of memory can I use?
- 25What can happen if the wrong paper is used in your machine.
- 26Install the built-in drivers (For Windows 8 and Windows 10)
- 27I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28Uninstall the drivers. (Mac OS X 10.5)
- 29Lines appears across the page.
- 30Can I print from DOS applications?
- 31What is the recommended paper?
- 32How do I clear paper jams?
- 33Open the Control Panel (For Windows)
- 34How to identify your Operating System (OS).
- 35Can I print from or scan to Android™ Smartphone?
- 36Change the printer driver settings (Windows/macOS)
- 37The paper is skewed when it's printed.
- 38The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 39Can I print using the IPP protocol on Windows XP?
- 40What is the printable area per page?
- 41All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43How can I clean the inside of the printer?
- 44What do the LED indications mean?
- 45Printouts are with gray background.
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47What is a "Generic PCL Driver"?
- 48I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 49Printouts have wrinkles or creases.
- 50What are the expected yields of the consumables?