FAQs & Troubleshooting
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135 Results
- 1How do I install additional memory?
- 2Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 3How do I print a Test page?
- 4Replace the drum unit.
- 5How can I clean the inside of the printer?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Can I print from or scan to Android™ Smartphone?
- 8Delete print jobs from the print queue.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Printouts have a curl or wave.
- 11Print on labels and envelopes from the MP tray.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13What can happen if the wrong paper is used in your machine.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15The printer status is Offline or Paused.
- 16Printouts (envelopes) have creases.
- 17Replace the toner cartridge
- 18What driver package format is supported by my Linux distribution?
- 19How to identify your Operating System (OS).
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 23How do I clear Jam Rear/ Duplex?
- 24How do I clean the paper pick-up roller?
- 25Change the printer driver settings (Windows/macOS)
- 26The paper is skewed when it's printed.
- 27What is a "Generic PCL Driver"?
- 28Uninstall the drivers. (Mac OS X 10.5)
- 29What do the LED indications mean?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 33Printouts have wrinkles or creases.
- 34How do I install the Optional Tray Unit?
- 35What is the recommended paper?
- 36Windows 7 Support Information
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38What kind of paper can I use?
- 39The printed letters are slanted, positioned incorrectly.
- 40White spots appear in areas of dense black printing.
- 41Windows 10 Support Information
- 42Printouts have toner specks.
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Check the firmware version.
- 45Open the Control Panel (For Windows)
- 46Can I use AirPrint with my Brother machine?
- 47My Brother machine misfeeds paper.
- 48What kind of memory can I use?
- 49Can I print from DOS applications?
- 50What are the expected yields of the consumables?