FAQs & Troubleshooting
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235 Results
- 105/28/2024Toner Low or Prepare New Toner Cartridge
- 202/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 302/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 408/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 506/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 606/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 706/01/2023Add your Brother machine with AirPrint (macOS)
- 806/01/2023Delete print jobs from the print queue.
- 905/16/2023I cannot print from my computer via USB.
- 1004/26/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1104/07/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1203/27/2023"Offline" appears on the Status Monitor.
- 1303/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1403/27/2023Change the printer driver settings (Windows/macOS)
- 1503/27/2023The printer status is Offline or Paused.
- 1603/24/2023Open the Status Monitor
- 1702/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 1802/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 1902/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2012/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2112/13/2022How to identify your Operating System (OS).
- 2212/13/2022Curled or wavy
- 2311/16/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2410/31/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2510/12/2022Can I print from DOS applications?
- 2609/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 2709/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 2809/12/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 2908/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3008/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3107/20/2022Uninstall the drivers. (Mac OS X 10.5)
- 3207/19/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 3306/30/2022Check the Node Name of the Brother machine
- 3406/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3506/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3605/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3704/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3804/20/2022Uninstall the Brother Software and Drivers (Windows)
- 3904/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4004/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 4104/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4203/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 4303/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4403/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4511/10/2021Open the Control Panel (For Windows)
- 4610/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 4703/19/2021I get a TS error when trying to print on a wireless network.
- 4803/19/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4903/02/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5002/17/2021Set up your Brother machine on a wireless network.