FAQs & Troubleshooting
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236 Results
- 1Replace Drum
- 2Replace Toner
- 3Jam Inside
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot print automatically a document that has different paper sizes.
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Can I print from or scan to Android™ Smartphone?
- 9Jam Rear
- 10Jam Tray 1 or Jam Tray 2
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What is Brother iPrint&Scan?
- 13The printer status is Offline or Paused.
- 14Replace Fuser
- 15Add your Brother machine with AirPrint (macOS)
- 16Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 17Adjust the default preferences of my printer driver (Mac OS X 10.5.8 or greater)
- 18Turn the Toner Save mode on or off
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Jam Duplex
- 22Jam MP Tray
- 23Toner Low or Prepare New Toner Cartridge
- 24Cartridge Error
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 26I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 27Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 28Unable to print using Apple AirPrint.
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 33How to identify your Operating System (OS).
- 34What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 35Curled or wavy
- 36Disable the APIPA protocol.
- 37No Paper
- 38I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 39Manual Feed
- 40Size mismatch
- 41Reset the print server to the default factory settings.
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Enable the Brother machine's network interface.
- 44When I attempt to configure Wi-Fi Direct™, I receive a "Connection Error", "Connection Fail", "No Device", or "Cannot Connect" message.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Print both sides of paper or a booklet automatically
- 47Print both sides of paper manually (For Macintosh)
- 48Envelope creases
- 49I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 50I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)