FAQs & Troubleshooting
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172 Results
- 1What is a total paper input capacity of the HL-7000 series printers?
- 2How do I print a network configuration page?
- 3What is 'Secure Printing' and how do I use it? (for Windows users)
- 4How do I monitor the status of the printer?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Printer does not recognize the HDD/Compact Flash.
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10How to setup the Printer RAMDISK.
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12Delete print jobs from the print queue.
- 13What kind of memory can I use?
- 14Printouts have a curl or wave.
- 15The machine does not print anything.
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 18What driver package format is supported by my Linux distribution?
- 19What is 'Secure Printing' and how do I use it? (for Macintosh users)
- 20What kind of paper can I use?
- 21"JAM C" error appears on the LCD. What should I do?
- 22What can happen if the wrong paper is used in your machine.
- 23What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 24I cannot print from Mac OS X.
- 25What kind of USB cable should I use?
- 26When trying to print from Mac OS® X the print queue is stopped.
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28How do I upgrade the firmware of my Brother print server?
- 29The printer status is Offline or Paused.
- 30I see the message "PAPER JAM" on the printer LCD but I cannnot see any jammed paper. What should I do?
- 31Printouts have wrinkles or creases.
- 32Can I print from or scan to Android™ Smartphone?
- 33What is the protocol specification of the NC-4100h Type 2 print server?
- 34I cannot use the "Modules Update" button on Web BRAdmin.
- 35What is a "Generic PCL Driver"?
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 38What is the Network Shared printing?
- 39What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 40How do I know how many pages the printer has printed?
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42How to identify your Operating System (OS).
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44I cannot print from my computer via network. (For Macintosh)
- 45The paper is skewed when it's printed.
- 46When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 47I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 48The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 49I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 50Black toner marks appear across the page.