FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Install the Brother Mobile Connect application (for mobile device)
- 4(Video) Set up your Brother machine
- 5(Video) Paper is Jammed in the Back of the Machine
- 6(Video) Paper is Jammed in the Paper Tray
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8(Video) Paper is Jammed inside the Machine
- 9Use Universal Print (Windows)
- 10The printer status is Offline or Paused.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 12Toner Low or Prepare New Toner Cartridge
- 13Lines across the page
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15I cannot print full-page photos or images using Email Print.
- 16I cannot print using my Brother machine on a wired network (Windows/macOS)
- 17I cannot print on a wireless (Wi-Fi) network (Mac)
- 18(Video) Paper is Jammed in the MP tray
- 19Self-Diagnostic
- 20Drum End Soon
- 21Drum !
- 22What is the default password for my BRAdmin or Web Based Management?
- 23How to identify your Operating System (OS).
- 24Poor fixing
- 25Wrong Toner or Wrong Toner Cartridge
- 26Add your Brother machine with AirPrint (macOS)
- 27Cannot Print ##
- 28Install the optional lower tray
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31No Toner
- 32Out of Memory
- 33Toner specks
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35I cannot print on a wireless (Wi-Fi) network (Windows)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37My Brother machine could not be found over the network when I installed drivers on my computer.
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39What is the default password for my Brother machine?
- 40Change the printer driver settings (Windows)
- 412-sided Disable or 2-sided Disabled
- 42Install the Mailbox.
- 43The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 44Media Type Mismatch or Media Mismatch
- 45Protect your Brother machine against unauthorised access over the network
- 46Cannot Detect
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 49Delete print jobs from the print queue.
- 50Large characters are printed incorrectly. (Linux)