FAQs & Troubleshooting
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167 Results
- 1(Video) Load paper
- 2(Video) Load paper (Legal)
- 3Jam Rear
- 4(Video) Replace Toner
- 5Jam Inside (With Video Instructions)
- 6What is Brother iPrint&Scan?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 9(Video) Set up your Brother machine
- 10Replace Drum
- 11Add your Brother machine with AirPrint (macOS)
- 12Set up your Brother machine on a wireless network
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Wireless setup is requesting a WPS PIN to complete the setup
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16The printer status is Offline or Paused.
- 17My Brother machine could not be found over the network when I installed drivers on my PC.
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20Load paper in the paper tray
- 21Toner Low or Prepare New Toner Cartridge
- 22Cancel print jobs using the printer control panel.
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24"Offline" appears on the Status Monitor.
- 25Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26(Video) Connect the power cord
- 27(Video) Load an Envelope (Manual Feed Slot)
- 28Turn the Toner Save Mode on or off.
- 29How to identify your Operating System (OS).
- 30Print on envelopes, labels or thick paper from the Manual feed slot
- 31(Video) Unpack your Brother machine
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33Jam Tray (1)
- 34(Video) Update the Driver or Firmware for your Brother machine
- 35Can I print from or scan to Android™ Smartphone?
- 36Change the printer driver settings (Windows/macOS)
- 37TONER ENDED
- 38Manual Feed
- 39Reset the print server to the default factory settings.
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 42Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 43I cannot print from my computer via USB.
- 44What kind of envelopes and labels are recommended for printing?
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48What is AirPrint?
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 50Delete print jobs from the print queue.