FAQs & Troubleshooting
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167 Results
- 108/06/2024Where can I download Brother iPrint&Scan application for Mac?
- 205/28/2024Toner Low or Prepare New Toner Cartridge
- 305/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 402/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 502/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 602/07/2024Set up your Brother machine on a wireless network
- 702/07/2024(Video) Load paper (Legal)
- 802/07/2024(Video) Unpack your Brother machine
- 902/07/2024(Video) Load paper
- 1002/07/2024(Video) Connect the power cord
- 1102/07/2024(Video) Load an Envelope (Manual Feed Slot)
- 1201/05/2024My machine prints documents in inverted colors after updating to Android™ 14.
- 1308/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1407/20/2023Check the firmware version.
- 1506/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1606/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1706/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1806/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1906/01/2023Add your Brother machine with AirPrint (macOS)
- 2006/01/2023Delete print jobs from the print queue.
- 2105/16/2023I cannot print from my computer via USB.
- 2204/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2303/27/2023"Offline" appears on the Status Monitor.
- 2403/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2503/27/2023Change the printer driver settings (Windows/macOS)
- 2603/27/2023The printer status is Offline or Paused.
- 2702/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2802/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2902/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3012/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 3112/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3212/13/2022Open the Status Monitor
- 3312/13/2022How to identify your Operating System (OS).
- 3410/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 3509/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3608/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3708/10/2022(Video) Replace Toner
- 3808/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3907/28/2022Update the Driver or Firmware for your Brother machine
- 4007/19/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 4106/30/2022Check the Node Name of the Brother machine
- 4206/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4305/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4404/20/2022Turn the Toner Save Mode on or off.
- 4504/20/2022Uninstall the Brother Software and Drivers (Windows)
- 4604/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4704/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 4803/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 4903/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 5003/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)