FAQs & Troubleshooting
![]() |
Popular |
125 Results
- 1(Video) Replace Toner
- 2Jam Inside (With Video Instructions)
- 3Jam Rear
- 4Replace Drum
- 5Jam 2-sided
- 6Jam Tray (1)
- 7Drum !
- 8Manual Feed
- 9"Offline" appears on the Status Monitor.
- 10Toner Low or Prepare New Toner Cartridge
- 11(Video) Load paper (Legal)
- 12Turn the Toner Save Mode on or off.
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 142-sided Disabled
- 15(Video) Load A4/Letter paper
- 16Load paper in the paper tray
- 17The printer status is Offline or Paused.
- 18Size Error DX or Size Error 2-sided
- 19How to identify your Operating System (OS).
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21What do the LED indications mean?
- 22Change the printer driver settings (Windows/macOS)
- 23Drum End Soon
- 24I cannot print from my computer via USB.
- 25Print both sides of paper or a booklet automatically
- 26I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 27Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29Self-Diagnostic
- 30Print Unable or Print Unable XX
- 31Delete print jobs from the print queue.
- 32(Video) Unpack your Brother machine and connect the power cord.
- 33Can I use AirPrint with my Brother machine?
- 34What is Toner Continue Mode?
- 35Clean the corona wire
- 36Print on envelopes, labels or thick paper from the Manual feed slot
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38(Video) Set up your Brother machine
- 39What is the recommended paper?
- 40Clean the drum unit
- 41(Video) Load an Envelope (Manual Feed Slot)
- 42TONER ENDED
- 43Clear paper jams.
- 44(Video) Update the Driver or Firmware for your Brother machine
- 45Image skewed
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47The machine prints unexpectedly or it prints garbage.
- 48Adjust the Brother machine's Sleep Time setting
- 49Open the Control Panel (For Windows)
- 50Can I print from or scan to Android™ Smartphone?