FAQs & Troubleshooting
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214 Results
- 108/06/2024Where can I download Brother iPrint&Scan application for Mac?
- 207/04/2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 306/13/2024My Brother machine is unresponsive.
- 405/28/2024Toner Low or Prepare New Toner Cartridge
- 505/28/2024Drum End Soon
- 605/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 703/29/2024(Video) Cannot Detect
- 802/29/2024(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 902/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1002/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1101/10/2024What is the default password for my Brother machine?
- 1201/04/2024(Video) Unpack your Brother machine and install the toner cartridge
- 1301/04/2024(Video) Load A4/Letter paper
- 1401/04/2024(Video) Connect the cord
- 1501/04/2024(Video) Load an Envelope (Manual Feed Slot)
- 1601/04/2024(Video) Replace the Toner Cartridge
- 1710/02/2023After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 1808/25/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1907/26/2023Media Type Mismatch or Media Mismatch
- 2007/20/2023Check the firmware version.
- 2106/29/2023Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 2206/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2306/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2406/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2506/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2606/01/2023Print both sides of paper or a booklet automatically
- 2706/01/2023Add your Brother machine with AirPrint (macOS)
- 2806/01/2023Delete print jobs from the print queue.
- 2905/16/2023I cannot print from my computer via USB.
- 3004/11/2023(Video) Paper is Jammed in the 2-sided Tray
- 3104/11/2023(Video) Paper is Jammed in the Back of the Machine
- 3204/11/2023(Video) Paper is Jammed inside the Machine
- 3304/11/2023(Video) Paper is Jammed in the Paper Tray
- 3404/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3504/03/2023Change machine settings from your computer.
- 3603/27/2023"Offline" appears on the Status Monitor.
- 3703/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3803/27/2023Change the printer driver settings (Windows/macOS)
- 3903/27/2023The printer status is Offline or Paused.
- 4002/15/2023How to use Driver Deployment Wizard(only available for Windows)
- 4102/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4202/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4312/19/2022I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 4412/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 4512/19/2022Cannot Detect
- 4612/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4712/13/2022Open the Status Monitor
- 4812/13/2022How to identify your Operating System (OS).
- 4911/24/2022Create a Certificate Signing Request (CSR)
- 5011/24/2022Import a Certificate and Private Key