FAQs & Troubleshooting
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80 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Set up your Brother machine
- 3How to identify your Operating System (OS).
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the Back of the Machine
- 6(Video) Load an Envelope (Manual Feed Slot)
- 7(Video) Paper is Jammed in the Paper Tray
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9What driver package format is supported by my Linux distribution?
- 10Toner Low
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12Delete print jobs from the print queue.
- 13Change the printer driver settings (Windows)
- 14(Video) Paper is Jammed in the Output Paper Tray
- 15Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 16Self-Diagnostic
- 17Cartridge Error
- 18"Offline" appears on the Status Monitor. (Windows)
- 19I cannot print from my computer via USB.
- 202-sided Disabled
- 21No Toner
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 23Manual Feed
- 24Drum End Soon
- 25Check the Serial Number
- 26I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 27Update the Driver or Firmware for your Brother machine (Windows only)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Check the remaining ink or toner level (Linux)
- 30Control Printer Driver settings (only available for Windows)
- 31I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 32Open the Control Panel (For Windows)
- 33Cannot Print ##
- 34In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 35Drum !
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39Large characters are printed incorrectly. (Linux)
- 40What is the difference between the toner cartridge and the drum unit?
- 41Poor fixing
- 42What is Toner Continue Mode?
- 43Toner Ended
- 44The downloaded driver's name is different from my machine's name. (Linux)
- 45The driver installation finished successfully but I cannot print. (Linux)
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47Lines across the page
- 48I cannot connect my machine to a Windows 11 computer via USB.
- 49Wrong Toner
- 50Cannot Detect