FAQs & Troubleshooting
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110 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Set up your Brother machine
- 3How to identify your Operating System (OS).
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed in the Paper Tray
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8(Video) Paper is Jammed in the Back of the Machine
- 9Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 10I cannot print on a wireless (Wi-Fi) network (Windows)
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12Manual Feed
- 13The printer status is Offline or Paused.
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 15What is the default password for my Brother machine?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Out of Memory
- 18What is the default password for my BRAdmin or Web Based Management?
- 19(Video) Load an Envelope (Manual Feed Slot)
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21Set up your Brother machine on a wireless network (Windows/macOS)
- 22How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 23Cannot Print ##
- 24Protect your Brother machine against unauthorised access over the network
- 25Toner Low or Prepare New Toner Cartridge
- 26Install the Brother Mobile Connect application (for mobile device)
- 27I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 28What is the recommended paper?
- 29What is Toner Continue Mode?
- 30Add your Brother machine with AirPrint (macOS)
- 31I cannot print full-page photos or images using Email Print.
- 32Delete print jobs from the print queue.
- 33Drum !
- 34When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 35Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37Self-Diagnostic
- 38Drum End Soon
- 39What driver package format is supported by my Linux distribution?
- 40Check the remaining ink or toner level (Linux)
- 41Size Error DX
- 42(Video) Paper is Jammed in the Output Paper Tray
- 43Wrong Toner or Wrong Toner Cartridge
- 44I cannot print on a wireless (Wi-Fi) network (Mac)
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Change the printer driver settings (Windows)
- 47Cartridge Error
- 48Cannot Detect
- 49When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 50I cannot install Brother drivers on Debian 10 or later (Linux)