FAQs & Troubleshooting
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132 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed inside the Machine
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Set up your Brother machine
- 6How to identify your Operating System (OS).
- 7What driver package format is supported by my Linux distribution?
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9(Video) Paper is Jammed in the Paper Tray
- 10Add your Brother machine with AirPrint (macOS)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Black lines down the page
- 15(Video) Load an Envelope (Manual Feed Slot)
- 16What is the default password for my Brother machine?
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18Install the Brother Mobile Connect application (for mobile device)
- 19Self-Diagnostic
- 20Toner specks
- 21Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23(Video) Paper is Jammed in the Output Paper Tray
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 25(Video) Paper is Jammed in the Back of the Machine
- 26(Video) Remove Small Scraps of Paper Jammed in the ADF
- 27Media Type Mismatch or Media Mismatch
- 282-sided Disable or 2-sided Disabled
- 29Set up your Brother machine on a wireless network (Windows/macOS)
- 30Cartridge Error
- 31Drum !
- 32Drum End Soon
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34The printer status is Offline or Paused.
- 35When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 36Wrong Toner or Wrong Toner Cartridge
- 37(Video) Document is Jammed under the Document Cover
- 38Toner Low or Prepare New Toner Cartridge
- 39I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41Delete print jobs from the print queue.
- 42I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 43What is Toner Continue Mode?
- 44Change the printer driver settings (Windows)
- 45No Toner
- 46Manual Feed
- 47(Video) Document is Jammed in the Top of the ADF Unit
- 48The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 49Cannot Print ##
- 50Cannot Detect