FAQs & Troubleshooting
![]() |
Popular |
139 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed inside the Machine
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4What is the default password for my Brother machine?
- 5Install the Brother Mobile Connect application (for mobile device)
- 6(Video) Paper is Jammed in the Back of the Machine
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8(Video) Set up your Brother machine
- 9How to identify your Operating System (OS).
- 10The printer status is Offline or Paused.
- 11What is the default password for my BRAdmin or Web Based Management?
- 12(Video) Paper is Jammed in the 2-sided Tray
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14What driver package format is supported by my Linux distribution?
- 15Discover the MAC address of the Brother network card
- 16(Video) Paper is Jammed in the Paper Tray
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18(Video) Load an Envelope (Manual Feed Slot)
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Add your Brother machine with AirPrint (macOS)
- 24Toner Low or Prepare New Toner Cartridge
- 25Set up your Brother machine on a wireless network (Windows/macOS)
- 26Cartridge Error
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28I cannot print using my Brother machine on a wired network (Windows/macOS)
- 29(Video) Remove Small Scraps of Paper Jammed in the ADF
- 30(Video) Document is Jammed in the Top of the ADF Unit
- 31Drum End Soon
- 32Wrong Toner or Wrong Toner Cartridge
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Cannot Scan ##
- 352-sided Disable or 2-sided Disabled
- 36No Toner
- 37Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 38I cannot print on a wireless (Wi-Fi) network (Mac)
- 39Enable the Brother machine's network interface.
- 40Protect your Brother machine against unauthorised access over the network
- 41Cannot Detect
- 42Where can I download Brother iPrint&Scan application for Mac?
- 43I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 44How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 45(Video) Document is Jammed under the Document Cover
- 46Manual Feed
- 47What is the recommended paper?
- 48When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50I get a TS error when trying to print on a wireless network.