FAQs & Troubleshooting
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125 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Set up your Brother machine
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 6How to identify your Operating System (OS).
- 7(Video) Paper is Jammed inside the Machine
- 8(Video) Paper is Jammed in the Paper Tray
- 9(Video) Paper is Jammed in the Manual Feed Slot
- 10Media Mismatch
- 11Correct the Color Printing
- 12The printer status is Offline or Paused.
- 13Install the Brother Mobile Connect application (for mobile device)
- 14Cannot Print ##
- 15Set up your Brother machine on a wireless network (Windows/macOS)
- 16Adjust color settings by using the custom setting in the printer driver (Windows only)
- 17The color of your printouts is not what you expected
- 18Add your Brother machine with AirPrint (macOS)
- 19Wrong Toner Cartridge
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21No Paper T1
- 22What driver package format is supported by my Linux distribution?
- 23Cannot print after a Windows 10 update (June 2020)
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25I cannot print on a wireless (Wi-Fi) network (Mac)
- 26Cannot Detect
- 27Toner Low
- 28Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 29I cannot print full-page photos or images using Email Print.
- 30Protect your Brother machine against unauthorised access over the network
- 31Drum !
- 32I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 33I cannot print on a wireless (Wi-Fi) network (Windows)
- 34I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36What is the default password for my BRAdmin or Web Based Management?
- 37No Toner
- 38Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Change the printer driver settings (Windows)
- 41Toner Error
- 42Out of Memory
- 43Check the remaining ink or toner level (Linux)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Cartridge Error
- 46What is the recommended paper?
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 49Cooling Down
- 50When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.