FAQs & Troubleshooting
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125 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 108/06/2024Where can I download Brother iPrint&Scan application for Mac?
- 205/29/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 302/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 402/08/2024(Video) Paper is Jammed in the 2-sided Tray
- 502/08/2024(Video) Paper is Jammed inside the Machine
- 602/08/2024(Video) Paper is Jammed in the Back of the Machine
- 702/08/2024(Video) Paper is Jammed in the Paper Tray
- 802/08/2024(Video) Paper is Jammed in the Manual Feed Slot
- 901/10/2024What is the default password for my Brother machine?
- 1012/04/2023Toner Low
- 1111/09/2023Print the Network Configuration Report *
- 1211/09/2023Access Web Based Management *
- 1311/09/2023Paper is Jammed in the Manual Feed Slot *
- 1411/09/2023Print the WLAN Report *
- 1511/09/2023Load and Print Paper in the Manual Feed Slot *
- 1611/09/2023Clean the Drum Unit *
- 1711/09/2023Replace the Waste Toner Box *
- 1811/09/2023Paper is Jammed in the 2-sided Tray *
- 1911/09/2023Paper is Jammed in the Back of the Machine *
- 2011/09/2023Paper is Jammed Inside the Machine *
- 2111/09/2023Paper is Jammed in the Paper Tray *
- 2211/09/2023Clean the Corona Wires *
- 2311/09/2023Replace the Drum Unit *
- 2411/09/2023Reset the Network Settings to the Factory Settings *
- 2511/09/2023Replace the Toner Cartridge *
- 2611/09/2023Reduce Toner Consumption *
- 2711/09/2023Clean the Paper Pick-up Rollers *
- 2809/19/2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 2909/19/2023Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 3009/19/2023(Video) Set up your Brother machine
- 3108/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 3207/27/2023I get a TS error when trying to print on a wireless network.
- 3307/20/2023Check the firmware version.
- 3407/05/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 3506/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 3606/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 3706/01/2023Add your Brother machine with AirPrint (macOS)
- 3806/01/2023Delete print jobs from the print queue.
- 3905/16/2023I cannot print from my computer via USB.
- 4005/11/2023Set up your Brother machine on a wireless network (Windows/macOS)
- 4104/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 4203/27/2023Change the printer driver settings (Windows)
- 4302/20/2023Enable the Brother machine's network interface.
- 4402/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4502/13/2023What is the recommended paper?
- 4602/03/2023Reset the Drum Counter
- 4702/03/2023Media Mismatch
- 4802/03/2023The printer status is Offline or Paused.
- 4901/31/2023Correct the Color Printing
- 5001/31/2023The color of your printouts is not what you expected