FAQs & Troubleshooting
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215 Results
- 1Replace Drum
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3(Video) Load A4/Letter paper
- 4(Video) Replace the Toner Cartridge
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6Paper is Jammed inside the Machine
- 7The printer status is Offline or Paused.
- 8Reset the Network Settings to the Factory Settings
- 9Print the Network Configuration Report
- 10What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Print on Both Sides of the Paper (Windows®)
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14Enable the Brother machine's network interface.
- 15Print both sides of paper or a booklet automatically
- 16Drum !
- 17What is Brother iPrint&Scan?
- 18(Video) Connect the cord
- 19Paper is Jammed in the Back of the Machine
- 20Install the optional lower tray
- 21Load and Print Plain Paper, Letterhead, Colored Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 22Cannot print after a Windows 10 update (June 2020)
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 24How to identify your Operating System (OS).
- 25Wireless setup is requesting a WPS PIN to complete the setup
- 26(Video) Set up your Brother machine
- 27Add your Brother machine with AirPrint (macOS)
- 28Print on Both Sides of the Paper (Macintosh)
- 29(Video) Update the Driver or Firmware for your Brother machine
- 30(Video) Unpack your Brother machine
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 33Toner Low or Prepare New Toner Cartridge
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 38I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 39Manage Multiple Certificates
- 40Paper is Jammed in the Paper Tray
- 41Media Type Mismatch or Media Mismatch
- 42Import a Certificate and Private Key
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45Set up your Brother machine on a wireless network.
- 46What is the default password for my Brother machine?
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 49Clean the Drum Unit
- 50Paper is Jammed in the 2-sided Tray