FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 108/06/2024Where can I download Brother iPrint&Scan application for Mac?
- 206/27/2024The scanning speed is slow when scanning from my machine. (Windows)
- 305/29/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 405/28/2024Toner Low or Prepare New Toner Cartridge
- 505/28/2024Drum End Soon
- 602/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 702/08/2024(Video) Paper is Jammed in the 2-sided Tray
- 802/08/2024(Video) Paper is Jammed inside the Machine
- 902/08/2024(Video) Paper is Jammed in the Back of the Machine
- 1002/08/2024(Video) Paper is Jammed in the Paper Tray
- 1102/08/2024(Video) Paper is Jammed in the MP tray
- 1201/10/2024What is the default password for my Brother machine?
- 1312/07/2023Replace the Toner Cartridge *
- 1412/07/2023Print the Network Configuration Report *
- 1512/07/2023Access Web Based Management *
- 1612/07/2023Print the WLAN Report *
- 1712/07/2023Clean the Paper Pick-up Rollers *
- 1812/07/2023Clean the Drum Unit *
- 1912/07/2023Paper is Jammed in the 2-sided Tray *
- 2012/07/2023Paper is Jammed in the Back of the Machine *
- 2112/07/2023Paper is Jammed inside the Machine *
- 2212/07/2023Paper is Jammed in the Paper Tray *
- 2312/07/2023Paper is Jammed in the MP tray *
- 2412/07/2023Clean the Corona Wire *
- 2512/07/2023Replace the Drum Unit *
- 2612/07/2023Reset the Network Settings to the Factory Settings *
- 2710/19/2023Enable the Brother machine's network interface.
- 2810/02/2023After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 2909/07/2023Wrong Toner or Wrong Toner Cartridge
- 3009/07/2023Self-Diagnostic
- 3109/05/2023Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 3208/10/2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 3308/10/2023(Video) Set up your Brother machine
- 3408/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 3507/27/2023I get a TS error when trying to print on a wireless network.
- 3607/26/2023What is the recommended paper?
- 3707/26/2023Media Type Mismatch or Media Mismatch
- 3807/26/2023Cannot Detect
- 3907/20/2023Check the firmware version.
- 4007/20/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4107/20/2023Poor fixing
- 4207/20/2023Toner specks
- 4307/20/2023Lines across the page
- 4407/20/2023Ghosting images
- 4507/20/2023Black lines down the page
- 4607/05/2023I cannot print using my Brother machine on a wired network (Windows/macOS)
- 4707/05/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 4806/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 4906/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 5006/01/2023Add your Brother machine with AirPrint (macOS)