FAQs & Troubleshooting
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215 Results
- 1Replace Drum
- 2(Video) Replace the Toner Cartridge
- 3(Video) Load A4/Letter paper
- 4Paper is Jammed inside the Machine
- 5Paper is Jammed in the Back of the Machine
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10Drum !
- 11Paper is Jammed in the 2-sided Tray
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13The printer status is Offline or Paused.
- 14Print on Both Sides of the Paper (Windows®)
- 15Paper is Jammed in the Paper Tray
- 16I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 17Reset the Drum Counter
- 18Load and Print on Envelopes Using the MP Tray
- 19Delete print jobs from the print queue.
- 20Set up your Brother machine on a wireless network.
- 21Jam MP Tray
- 22Enable the Brother machine's network interface.
- 23Reset the Network Settings to the Factory Settings
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 28Install the optional lower tray
- 29Print the Network Configuration Report
- 30Add your Brother machine with AirPrint (macOS)
- 31Print on Both Sides of the Paper (Macintosh)
- 32How to identify your Operating System (OS).
- 33I cannot print on a wireless (Wi-Fi) network (Windows)
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35What is Brother iPrint&Scan?
- 36Disable the APIPA protocol.
- 37Wrinkles or creases
- 38(Video) Connect the cord
- 39Clean the Drum Unit
- 40Load and Print Thick Paper Using the Paper Tray
- 41Toner Low or Prepare New Toner Cartridge
- 42Size mismatch
- 43What is AirPrint?
- 44I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 45What is the recommended paper?
- 46Clean the Machine
- 47I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 48Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 49Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 50(Video) Set up your Brother machine