FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Set up your Brother machine
- 5Install the Brother Mobile Connect application (for mobile device)
- 6What is the default password for my Brother machine?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9(Video) Paper is Jammed in the Back of the Machine
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 11How to identify your Operating System (OS).
- 12Change the printer driver settings (Windows)
- 13What is the default password for my BRAdmin or Web Based Management?
- 14(Video) Paper is Jammed in the 2-sided Tray
- 15Toner Low or Prepare New Toner Cartridge
- 16(Video) Paper is Jammed in the MP tray
- 17I cannot print full-page photos or images using Email Print.
- 18Size Error DX or Size Error 2-sided
- 19"Offline" appears on the Status Monitor. (Windows)
- 20Out of Memory
- 21Toner specks
- 22(Video) Paper is Jammed in the Paper Tray
- 23Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Cannot Print ##
- 26Add your Brother machine with AirPrint (macOS)
- 27I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 28Protect your Brother machine against unauthorised access over the network
- 29No Toner
- 30When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 31What driver package format is supported by my Linux distribution?
- 32Wrong Toner or Wrong Toner Cartridge
- 33After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 34How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 35Self-Diagnostic
- 36Drum End Soon
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38Set up your Brother machine on a wireless network (Windows/macOS)
- 39Check the remaining ink or toner level (Linux)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Delete print jobs from the print queue.
- 42I cannot print from my computer via USB.
- 432-sided Disable or 2-sided Disabled
- 44Install the optional lower tray
- 45What is the recommended paper?
- 46The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 47The scanning speed is slow when scanning from my machine. (Windows)
- 48I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 49Where can I download Brother iPrint&Scan application for Mac?
- 50Wireless setup is requesting a WPS PIN to complete the setup