FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed inside the Machine
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Paper is Jammed in the Paper Tray
- 6(Video) Paper is Jammed in the MP tray
- 7(Video) Paper is Jammed in the Back of the Machine
- 8(Video) Set up your Brother machine
- 9The printer status is Offline or Paused.
- 10I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Add your Brother machine with AirPrint (macOS)
- 13Use Universal Print (Windows)
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15Drum End Soon
- 16Install the optional lower tray
- 17Check the remaining ink or toner level (Linux)
- 18Delete print jobs from the print queue.
- 19Discover the MAC address of the Brother network card
- 20Self-Diagnostic
- 21My Brother machine could not be found over the network when I installed drivers on my computer.
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 23Wrong Toner or Wrong Toner Cartridge
- 24Protect your Brother machine against unauthorised access over the network
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26What is the default password for my Brother machine?
- 27Update the Driver or Firmware for your Brother machine
- 28Control Printer Driver settings (only available for Windows)
- 29Install the Brother Mobile Connect application (for mobile device)
- 30Change the printer driver settings (Windows)
- 31What is the default password for my BRAdmin or Web Based Management?
- 32Out of Memory
- 33Toner specks
- 34Lines across the page
- 35Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 362-sided Disable or 2-sided Disabled
- 37What is the recommended paper?
- 38Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43No Toner
- 44Size Error DX or Size Error 2-sided
- 45Toner Low or Prepare New Toner Cartridge
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 48What driver package format is supported by my Linux distribution?
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50I get a TS error when trying to print on a wireless network.