FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2Size Error DX or Size Error 2-sided
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed inside the Machine
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6(Video) Paper is Jammed in the Paper Tray
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8(Video) Set up your Brother machine
- 9Install the Brother Mobile Connect application (for mobile device)
- 10Toner Low or Prepare New Toner Cartridge
- 11Drum End Soon
- 12Use Universal Print (Windows)
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Protect your Brother machine against unauthorised access over the network
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17I cannot print full-page photos or images using Email Print.
- 18(Video) Paper is Jammed in the MP tray
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20How to identify your Operating System (OS).
- 21What is the recommended paper?
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23Control Printer Driver settings (only available for Windows)
- 24Add your Brother machine with AirPrint (macOS)
- 25I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Cannot Detect
- 28The printer status is Offline or Paused.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 30I cannot print using my Brother machine on a wired network (Windows/macOS)
- 31After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 32Discover the MAC address of the Brother network card
- 33Install the optional lower tray
- 34I cannot connect my machine to a Windows 11 computer via USB.
- 35What is the default password for my Brother machine?
- 36What driver package format is supported by my Linux distribution?
- 37What is the default password for my BRAdmin or Web Based Management?
- 38Install the Mailbox.
- 39Drum !
- 40The scanning speed is slow when scanning from my machine. (Windows)
- 41A security warning appears when accessing Web Based Management via HTTPS.
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43Check the remaining ink or toner level (Linux)
- 44Out of Memory
- 45Lines across the page
- 46Can I send a print job to multiple machine email addresses using Email Print?
- 47Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 48When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 49"Offline" appears on the Status Monitor. (Windows)
- 50Cannot Print ##