FAQs & Troubleshooting
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127 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4Install the Brother Mobile Connect application (for mobile device)
- 5(Video) Paper is Jammed in the Paper Tray
- 6How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 7(Video) Paper is Jammed in the Manual Feed Slot
- 8(Video) Paper is Jammed in the Back of the Machine
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10The printer status is Offline or Paused.
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Cannot Detect
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 15I cannot print using my Brother machine on a wired network (Windows/macOS)
- 16I cannot print on a wireless (Wi-Fi) network (Mac)
- 17Adjust color settings by using the custom setting in the printer driver (Windows only)
- 18Cannot Print ##
- 19Cooling Down
- 20I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 21(Video) Paper is Jammed in the MP tray
- 22I cannot print full-page photos or images using Email Print.
- 23I cannot print on a wireless (Wi-Fi) network (Windows)
- 24No Toner
- 25Unusable Device
- 26The color of your printouts is not what you expected
- 27What is the default password for my Brother machine?
- 28Add your Brother machine with AirPrint (macOS)
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30Wrong Toner Cartridge
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 32What is the default password for my BRAdmin or Web Based Management?
- 33Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 34What is the recommended paper?
- 35Check the remaining ink or toner level (Linux)
- 36Control Printer Driver settings (only available for Windows)
- 37Enable the Brother machine's network interface.
- 38How to identify your Operating System (OS).
- 39Condensation
- 40No Paper Tray1/Tray2/MP Tray
- 41(Video) Set up your Brother machine
- 42I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45Cannot print after a Windows 10 update (June 2020)
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47Delete print jobs from the print queue.
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Toner Error
- 50Toner Low