FAQs & Troubleshooting
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182 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Load paper in the paper tray
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11Jam Inside
- 12My Brother machine could not be found over the network when I installed drivers on my PC.
- 13Replace Drum
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Jam Rear
- 16Jam Tray / Jam Tray 1 / Jam Tray 2
- 17What is the recommended paper?
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19Replace Fuser
- 20Jam 2-sided
- 21Can I print from or scan to Android™ Smartphone?
- 22Adjust color settings by using the custom setting in the printer driver
- 23Replace WT Box
- 24Turn the Toner Save Mode on or off.
- 25I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 26Replace PF Kit xx
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28Protect your Brother machine against unauthorised access over the network
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30Replace Belt
- 31Replace Toner
- 32Enable the Brother machine's network interface.
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 35Install extra memory
- 36Replace Laser
- 37Jam MP Tray
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 40Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41Print a web page from iPrint&Scan when using an Android™ mobile device.
- 42How to identify your Operating System (OS).
- 43What is Brother Web Connect?
- 44Print both sides of paper or a booklet automatically
- 45Reset the print server to the default factory settings.
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47The printer status is Offline or Paused.
- 48What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50Add your Brother machine with AirPrint (macOS)