FAQs & Troubleshooting
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121 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Replace the Waste Toner Box
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7The printer status is Offline or Paused.
- 8Adjust color settings by using the custom setting in the printer driver (Windows only)
- 9Cartridge Error
- 10Can I use non-Brother or third party supplies with the Brother machine?
- 11I cannot print full-page photos or images using Email Print.
- 12Replace the Toner Cartridge
- 13How to identify your Operating System (OS).
- 14I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 15Paper is Jammed in the Back of the Machine
- 16Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19I cannot print on a wireless (Wi-Fi) network (Mac)
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 21Cooling Down
- 22Out of Memory / Print Data Full
- 23Paper is Jammed Inside the Machine
- 24Replace the Drum Unit
- 25Install the optional lower tray
- 26Vertical colored streaks or bands appear on the page
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29Correct the Color Printing
- 30The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 31Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 32Wrong Toner Cartridge
- 33Protect your Brother machine against unauthorised access over the network
- 34Tray 2 Error / Tray 3 Error / Tray 4 Error
- 35What is the default password for my BRAdmin or Web Based Management?
- 36What is the default password for my Brother machine?
- 37Cannot print after a Windows 10 update (June 2020)
- 38My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 39Too Many Trays
- 40Toner Low
- 41In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 42I get a TS error when trying to print on a wireless network.
- 43Discover the MAC address of the Brother network card
- 44Change the printer driver settings (Windows)
- 45Toner Error
- 46The color of your printouts is not what you expected
- 47Colored spots at 94 mm (3.7 in.) intervals or at 29 mm (1.1 in.) intervals
- 48Reduce Toner Consumption
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50The driver installation finished successfully but I cannot print. (Linux)