FAQs & Troubleshooting
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134 Results
- 1What is Brother iPrint&Scan?
- 2I cannot print using my Brother machine on a wireless network (Windows)
- 3The printer status is Offline or Paused.
- 4Delete print jobs from the print queue.
- 5Enable the Brother machine's network interface.
- 6I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 7Discover the MAC address of the Brother network card
- 8Print Unable XX
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Reset the print server to the default factory settings.
- 14I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 15Print the Network Configuration Report
- 16Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17I cannot print from my computer via USB.
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19Jam B Inside
- 20Jam D Duplex
- 21Jam E Rear
- 22I get a TS error when trying to print on a wireless network.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24How to identify your Operating System (OS).
- 25Output Tray Full
- 26Short Paper
- 27Jam MP Tray
- 28Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 29Jam C Inside
- 30Cannot print after a Windows 10 update (June 2020)
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33Change the printer driver settings (Windows/macOS)
- 34Set up your Brother machine on a wireless network.
- 35Open the Status Monitor
- 36Jam A Tray 1 / Tray 2 / Tray 3 / Tray 4
- 37Replace Parts
- 38DX Lever Error
- 39Open the Control Panel (For Windows)
- 40Jam F OP Tray
- 41Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 42Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Use the Network Connection Repair Tool (Windows)
- 44Important points you need to confirm before configuring your Brother machine for a wireless network.
- 45What is the Network Shared printing?
- 46Cover is Open
- 47Size Error DX
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50"Offline" appears on the Status Monitor.