FAQs & Troubleshooting
![]() |
Popular |
214 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2How do I reset network setting?
- 3How to print a label using AirPrint (For Mac)
- 4Where can I find my Brother printer's serial number?
- 5How do I install/change the label roll?
- 6(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7I cannot connect my printer to a Windows 11 computer via USB.
- 8Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 9How do I transfer label or slip templates?
- 10How do I connect the printer to my mobile device via Bluetooth®?
- 11What iOS mobile application can I use?
- 12What do the indicator lights mean?
- 13How do I connect the printer to my computer via wired LAN (Ethernet)? (for Windows)
- 14I cannot connect my printer and print via Bluetooth® on macOS 12.
- 15Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 16How can I connect my printer wirelessly?
- 17How do I connect my computer to the printer using the Wireless Direct mode?
- 18I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 19Using the Printer Setting Tool (for Mac)
- 20Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 21How to identify your Operating System (OS) for Windows or Mac
- 22How can I reset the printer?
- 23When printing 4" (101.6 mm) wide shipping labels using applications other than P-touch Editor, two label size options appear. What size should I select?
- 24What Android™ mobile application can I use?
- 25Using the Printer Setting Tool (for Windows)
- 26When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 27Printing is not possible. (USB connection)
- 28When I load a die-cut DK roll in my printer and turn it on, it does not feed any labels.
- 29I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 30Using the Communication settings (for Windows)
- 31How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 32How do I connect the printer to my computer via Wi-Fi® using an access point?
- 33Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 34P-touch Editor crashes when I open it on my Mac.
- 35Wireless setup: Connect your printer to your computer.
- 36Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 37How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 38How to open the Devices and Printers window
- 39How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 40(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 41I cannot connect my printer to the wireless network with WPS when using WPA3.
- 42Can I use the app with my iPad? (iPrint&Label)
- 43Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 44The paper settings specified from the server computer are not reflected on the client computer.
- 45How do I transfer label templates with P-touch Transfer Express?
- 46What is the default User ID and Password for BRAdmin Light or Professional?
- 47How to identify the printer's firmware version
- 48"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 49How do I uninstall the printer driver?
- 50My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)