FAQs & Troubleshooting
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107 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2The printing position of small label is incorrect.
- 3How to adjust the cut position (For Windows)
- 4How to attach the External Roll Mount (Optional)
- 5How to connect the printer to your computer (for Windows)
- 6How to load the Media
- 7How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 8How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 9How to transfer the print programs or templates using FBPL commands
- 10Using the CommTool (for Windows)
- 11The label is skipped when printing.
- 12How to load the Ribbon
- 13How to set the Direct Thermal or Thermal Transfer Print Methods
- 14I cannot install the Windows driver.
- 15The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 16Printing the printer configuration (Self-test)
- 17How to reset the printer by directly operating the printer
- 18How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 19The label wraps around the platen roller when using the cutter.
- 20My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 21How to add a new stock from the Seagull driver
- 22The time on the printer is incorrect.
- 23The left or right side of the label is not printed correctly.
- 24How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 25How to update the firmware
- 26How to update firmware to all printers on the same subnet at the same time
- 27I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 28When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 29How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 30The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 31How to skip the AUTO.BAS program only one time by directly operating the printer
- 32(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 33How do I uninstall the printer driver?
- 34The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 35The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 36How to execute the printer configuration (Self-test) to debug
- 37How to change the speed and density in BarTender
- 38(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 40Printing is not possible.
- 41BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 42How to install the Windows driver via Wi-Fi®/ wired network
- 43How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 44How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 45The power indicator does not light.
- 46I cannot print and the printer driver I installed is not recognized correctly by the computer (For Windows 10 Version 1903)
- 47How to change the printer code page
- 48Where can I find the printer's network settings, such as IP address?
- 49Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 50The print quality is poor.