FAQs & Troubleshooting
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116 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2The printing position of small label is incorrect.
- 3Enable or disable Bluetooth Low Energy (BLE)
- 4The left or right side of the label is not printed correctly.
- 5Using the CommTool (for Windows)
- 6How to connect the printer to your computer (for Windows)
- 7How to load the Ribbon
- 8I cannot install the Windows driver.
- 9The label is skipped when printing.
- 10How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 11How to install the Windows driver via Wi-Fi®/ wired network
- 12How to add a new stock from the Seagull driver
- 13Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 14How to set the Direct Thermal or Thermal Transfer Print Methods
- 15The time on the printer is incorrect.
- 16Printing is not possible.
- 17How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 18How to load the Media
- 19I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 20BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 21How to reset the printer settings by directly operating the printer
- 22The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 23I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 24The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 25How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 26How to clean the Print Head
- 27How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 28How to transfer the print programs or templates using FBPL commands
- 29How do I reset Wi-Fi® setting?
- 30How to install the Windows driver via Bluetooth®
- 31The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 32How to execute the printer configuration (Self-test) to debug
- 33How to change the printer code page
- 34How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 35How to install the External Roll Holder (Optional)
- 36When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 37I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 38The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 39How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 40(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 42Where can I find the printer's network settings, such as IP address?
- 43The power indicator does not light.
- 44The label wraps around the platen roller when using the cutter.
- 45How to adjust the cut position (For Windows)
- 46When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 47Can I use a 38.1 mm (1.5") paper core?
- 48How to open the Devices and Printers window
- 49I cannot connect my machine to the wireless network.
- 50How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)