FAQs & Troubleshooting
![]() |
Popular |
110 Results
- 1The left or right side of the label is not printed correctly.
- 2The printing position of small label is incorrect.
- 3I cannot install the Windows driver.
- 4When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 5The label is skipped when printing.
- 6How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8How to connect the printer to your computer
- 9How to skip the AUTO.BAS program only one time by directly operating the printer
- 10How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 11How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 12Where can I find the printer's network settings, such as IP address?
- 13How to adjust the cut position (For Windows)
- 14The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 15Using the CommTool (for Windows)
- 16How to install the Windows driver via Wi-Fi®/ wired network
- 17How to add a new stock from the Seagull driver
- 18How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 19BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 20How to load the Media
- 21The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 22How to change the speed and density in BarTender
- 23How to load the Ribbon
- 24Printing is not possible.
- 25When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 26(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 27When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 28Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 29When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 30The time on the printer is incorrect.
- 31How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 32How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 33How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 34How to update firmware to all printers on the same subnet at the same time
- 35How to set the Direct Thermal or Thermal Transfer Print Methods
- 36The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 37Memory full error occurred.
- 38I cannot connect my machine to the wireless network.
- 39The print quality is poor.
- 40The label wraps around the platen roller when using the cutter.
- 41The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 42The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 43The printed label is wrinkled.
- 44How to execute the printer configuration (Self-test) to debug
- 45How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 46How to clean the Print Head
- 47How to change the printer code page
- 48How to adjust the tear position in BarTender
- 49How to update the firmware
- 50(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)