FAQs & Troubleshooting
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108 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2The left or right side of the label is not printed correctly.
- 3The printing position of small label is incorrect.
- 4The label is skipped when printing.
- 5How to load the Media
- 6Using the CommTool (for Windows)
- 7The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 8How to connect the printer to your computer
- 9How to add a new stock from the Seagull driver
- 10How to load the Ribbon
- 11How to set the Direct Thermal or Thermal Transfer Print Methods
- 12I cannot install the Windows driver.
- 13How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 14The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 15How to install the Windows driver via Wi-Fi®/ wired network
- 16How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 17How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 18How to skip the AUTO.BAS program only one time by directly operating the printer
- 19How to install the Windows driver via Wi-Fi®/ wired network
- 20The time on the printer is incorrect.
- 21How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 22(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 23How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 24I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 25My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 26How to update the firmware
- 27How do I reset Wi-Fi® setting?
- 28The label wraps around the platen roller when using the cutter.
- 29Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 30How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 31Printing the printer configuration (Self-test)
- 32The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 33How to execute the printer configuration (Self-test) to debug
- 34How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 35How to update firmware to all printers on the same subnet at the same time
- 36BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 37The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 38The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 39How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 40(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 41How to change the printer code page
- 42How to open the Devices and Printers window
- 43How do I uninstall the printer driver?
- 44How do I clean / maintain my printer?
- 45How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 46How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 47How to install Brother software on a computer not connected to the Internet
- 48The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 49What is the Label List? (P-touch Editor 5.x for Windows)
- 50How do I save a layout style that I created? (P-touch Editor 5.x for Windows)