FAQs & Troubleshooting
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109 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2How to load the Media
- 3The printing position of small label is incorrect.
- 4Using the CommTool (for Windows)
- 5How to load the Ribbon
- 6The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 7The left or right side of the label is not printed correctly.
- 8How to connect the printer to your computer
- 9The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 10How to install the Windows driver via Wi-Fi®/ wired network
- 11The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 12I cannot install the Windows driver.
- 13The label is skipped when printing.
- 14How to update firmware to all printers on the same subnet at the same time
- 15How to update the firmware
- 16Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 17What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 18How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 19Printing is not possible.
- 20Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 21My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 22How to skip the AUTO.BAS program only one time by directly operating the printer
- 23How to execute the printer configuration (Self-test) to debug
- 24How to transfer the print programs or templates using FBPL commands
- 25How do I reset Wi-Fi® setting?
- 26How to adjust the cut position (For Windows)
- 27How to install the Windows driver via Wi-Fi®/ wired network
- 28How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 29Printing the printer configuration (Self-test)
- 30The time on the printer is incorrect.
- 31How to change the printer code page
- 32I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 33I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 34How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 35How to reset the printer settings by directly operating the printer
- 36How to add a new stock from the Seagull driver
- 37The label wraps around the platen roller when using the cutter.
- 38How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 39I cannot connect my machine to the wireless network.
- 40How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 41The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 42How do I clean / maintain my printer?
- 43BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 44How to set the Direct Thermal or Thermal Transfer Print Methods
- 45How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 46How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 47How to open the Devices and Printers window
- 48Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 49The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 50When printing with the thermal transfer method, the print or cutting position gradually shifts.