FAQs & Troubleshooting
![]() |
Popular |
109 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2How to load the Media
- 3How to add a new stock from the Seagull driver
- 4How to load the Ribbon
- 5The left or right side of the label is not printed correctly.
- 6How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 7The printing position of small label is incorrect.
- 8Using the CommTool (for Windows)
- 9How to connect the printer to your computer
- 10How to change the printer code page
- 11The label is skipped when printing.
- 12How to update firmware to all printers on the same subnet at the same time
- 13How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 14When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 15How to skip the AUTO.BAS program only one time by directly operating the printer
- 16How to execute the printer configuration (Self-test) to debug
- 17How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 18How to adjust the cut position (For Windows)
- 19How to install the Windows driver via Wi-Fi®/ wired network
- 20How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 21How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 22How to update the firmware
- 23How to set the Direct Thermal or Thermal Transfer Print Methods
- 24When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 25The time on the printer is incorrect.
- 26How to transfer the print programs or templates using FBPL commands
- 27How do I reset Wi-Fi® setting?
- 28How to install the Windows driver via Wi-Fi®/ wired network
- 29The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 30Printing the printer configuration (Self-test)
- 31The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 32How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 33How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 34I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 35How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 36How to reset the printer settings by directly operating the printer
- 37What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 38The power indicator does not light.
- 39I cannot install the Windows driver.
- 40The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 41My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 42The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 43How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44Printing is not possible.
- 45Where can I find the printer's network settings, such as IP address?
- 46BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 47How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 48How to install Brother software on a computer not connected to the Internet
- 49The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 50Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)