FAQs & Troubleshooting
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116 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2How to load the Media
- 3Using the CommTool (for Windows)
- 4How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 5The printing position of small label is incorrect.
- 6Enable or disable Bluetooth Low Energy (BLE)
- 7How to transfer the print programs or templates using FBPL commands
- 8The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 9How to update the firmware
- 10The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 11How to set the Direct Thermal or Thermal Transfer Print Methods
- 12The left or right side of the label is not printed correctly.
- 13The label wraps around the platen roller when using the cutter.
- 14Switch between the wired network and Wi-Fi® network/Bluetooth® connection
- 15How to connect the printer to your computer
- 16BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 17The time on the printer is incorrect.
- 18How to update firmware to all printers on the same subnet at the same time
- 19How do I reset Wi-Fi® setting?
- 20I cannot install the Windows driver.
- 21How to install the Windows driver via Wi-Fi®/ wired network
- 22How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 23How to install the Windows driver via Bluetooth®
- 24The label is skipped when printing.
- 25The printed label is wrinkled.
- 26How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 27How to add a new stock from the Seagull driver
- 28I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 29The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 30How to adjust the cut position (For Windows)
- 31How to get Bluetooth MAC Address with the CommTool (for Windows)
- 32How to execute the printer configuration (Self-test) to debug
- 33How to change the printer code page
- 34How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 35Printing the printer configuration (Self-test)
- 36The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 37How to skip the AUTO.BAS program only one time by directly operating the printer
- 38How to reset the printer settings by directly operating the printer
- 39Printing is not possible.
- 40How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 41How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 42The power indicator does not light.
- 43My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 44How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 45How to load the Ribbon
- 46The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 47When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 48Memory full error occurred.
- 49Where can I find the printer's network settings, such as IP address?
- 50How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)