FAQs & Troubleshooting
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116 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2Using the CommTool (for Windows)
- 3The left or right side of the label is not printed correctly.
- 4The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 5Switch between the wired network and Wi-Fi® network/Bluetooth® connection
- 6How to load the Media
- 7The label is skipped when printing.
- 8How to adjust the cut position (For Windows)
- 9The printing position of small label is incorrect.
- 10How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 11How to install the Windows driver via Wi-Fi®/ wired network
- 12How to load the Ribbon
- 13How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 14How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 15How to connect the printer to your computer
- 16The label wraps around the platen roller when using the cutter.
- 17How to skip the AUTO.BAS program only one time by directly operating the printer
- 18How to set the Direct Thermal or Thermal Transfer Print Methods
- 19Enable or disable Bluetooth Low Energy (BLE)
- 20The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 21The printed label is wrinkled.
- 22How to update the firmware
- 23How do I reset Wi-Fi® setting?
- 24I cannot install the Windows driver.
- 25The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 26How to add a new stock from the Seagull driver
- 27How to transfer the print programs or templates using FBPL commands
- 28How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 29I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 30When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 31How to execute the printer configuration (Self-test) to debug
- 32How to change the printer code page
- 33I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 34How to install the Windows driver via Bluetooth®
- 35How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 36How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 37Printing is not possible.
- 38How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 39When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 40My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 41Memory full error occurred.
- 42How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 43How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 44How to update firmware to all printers on the same subnet at the same time
- 45Where can I find the printer's network settings, such as IP address?
- 46Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 47What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 48How to change the speed and density in BarTender
- 49I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 50I cannot connect my machine to the wireless network.