FAQs & Troubleshooting
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276 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3One or more of my colors are not printing (blank). What can I do?
- 4Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5Can I use voice mail on the same line as my Brother machine?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 8Functions supported in the Windows 7 built-in drivers
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15What driver package format is supported by my Linux distribution?
- 16Pre-Required Procedures (Linux)
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 21I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 22Change the printer driver settings (Windows/macOS)
- 23Can I reduce the size of a received fax on this machine?
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28How to identify your Operating System (OS).
- 29The printer status is Offline or Paused.
- 30How do I clear Machine Error 46?
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 33When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 34I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 35I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 36Why can't I print when an ink cartridge is empty?
- 37Cannot print after a Windows 10 update (June 2020)
- 38I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 39Does NC-2200w work with Windows Vista?
- 40I am having issues with the paper feed. What can I do?
- 41When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 42I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 43Why doesn't the machine answer when receiving a call?
- 44I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 47The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 49How do I make a copy on my Brother machine?
- 50Check the IP addresses of your PC and the Brother machine