FAQs & Troubleshooting
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226 Results
- 1I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 2How do I replace the Ink Cartridge?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Scan and save a document in PDF format (Scan to File)
- 5One or more of my colors are not printing (blank). What can I do?
- 6How do I load 10 x 15 Glossy paper into my machine?
- 7How do I load paper?
- 8The edge of glossy paper is smudged.
- 9How to identify your Operating System (OS).
- 10Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 11I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 12What driver package format is supported by my Linux distribution?
- 13Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 14Can I use voice mail on the same line as my Brother machine?
- 15When I print, the pages are smudged with ink. What should I do?
- 16Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 17Configure a cover page for PC-FAX.
- 18Can I confirm that the FAX was sent correctly?
- 19How do I know which side up my photo paper should be in the tray?
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Locate files scanned with ControlCenter2 (For Macintosh)
- 23How do I clear Machine Error 46?
- 24I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 26Pre-Required Procedures (Linux)
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28Can I print a report that will show all of my Speed Dial and Group numbers?
- 29How do I clear the message "PAPER JAM" from the display?
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32Change the printer driver settings (Windows/macOS)
- 33The printer status is Offline or Paused.
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35Why doesn't the machine answer when receiving a call?
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Can I print from or scan to Android™ Smartphone?
- 38Locate files scanned with ControlCenter3 (For Windows)
- 39The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43Delete print jobs from the print queue.
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 47I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 48When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 49Where is the USB port on the machine?
- 50The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.