FAQs & Troubleshooting
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- 1My printed documents are missing black.
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3My printed documents are missing colors.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Replace Ink
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Can I use voice mail on the same line as my Brother machine?
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13How do I know which side up my photo paper should be in the tray?
- 14Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 15Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 16The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 19How to identify your Operating System (OS).
- 20The printer status is Offline or Paused.
- 21Where is the USB port on the machine?
- 22Paper Jam
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24Change the language displayed on my Brother machine's LCD.
- 25Why doesn't the machine answer when receiving a call?
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27Scan and save a document in PDF format (Scan to File)
- 28ControlCenter3 displays a blank screen at startup (Windows)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Can I use AirPrint with my Brother machine?
- 32Configure a cover page for PC-FAX.
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 35Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 36Is my Brother machine compatible with Windows Vista?
- 37I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 38Forward a fax to another fax machine when my machine has a mechanical problem.
- 39I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 43The edge of glossy paper is smudged.
- 44Change the printer driver settings (Windows/macOS)
- 45Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 46Cleaning the print head.
- 47When I print, the pages are smudged with ink. What should I do?
- 48How do I load envelopes into my machine?
- 49I'm using Macintosh. What is the PreScan option used for?
- 50I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)