FAQs & Troubleshooting
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264 Results
- 106/19/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 206/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 301/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 411/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 508/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 606/27/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 706/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 806/01/2023Delete print jobs from the print queue.
- 905/16/2023I cannot print from my computer via USB.
- 1003/27/2023"Offline" appears on the Status Monitor.
- 1103/27/2023Change the printer driver settings (Windows/macOS)
- 1203/27/2023The printer status is Offline or Paused.
- 1303/24/2023Open the Status Monitor
- 1403/17/2023Open the "Scanners and Cameras" and Properties.
- 1502/15/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1602/14/2023Scan and save a document in PDF format (Scan to File)
- 1702/14/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1802/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 1902/14/2023Scan a document in Windows 8 and Windows 10.
- 2012/19/2022Can third party ink be used to refill the ink cartridges?
- 2112/13/2022How to identify your Operating System (OS).
- 2211/16/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2311/15/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2411/15/2022Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 2510/31/2022Which E-mail packages are compatible with ControlCenter3?
- 2610/31/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2710/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 2810/12/2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 2910/11/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 3009/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3109/20/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3209/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 3308/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3408/22/2022Configure the Scan to Email Feature (Linux)
- 3508/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3608/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3708/03/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 3807/26/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 3907/26/2022Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4007/26/2022Configure and use the Scan Key Tool (Linux)
- 4107/20/2022Uninstall the drivers. (Mac OS X 10.5)
- 4206/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4306/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 4405/18/2022Locate files scanned with ControlCenter3 (For Windows)
- 4505/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4604/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4704/13/2022Uninstall the Brother Software and Drivers (Windows)
- 4804/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4904/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5004/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.