FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3Delete print jobs from the print queue.
- 4Can I print from or scan to Android™ Smartphone?
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 7When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 8Change the printer driver settings (Windows/macOS)
- 9I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 14I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 15Verify if the Brother machine has a dial tone
- 16How to identify your Operating System (OS).
- 17Can I print using only the black ink cartridge when the Color cartridges have run out?
- 18I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 19I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21The printer status is Offline or Paused.
- 22Functions supported in the Windows 7 built-in drivers
- 23Why doesn't the machine answer when receiving a call?
- 24Can I confirm that the FAX was sent correctly?
- 25I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 28I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 30I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 33I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 34I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 35I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 36Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 37What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 38Can I reduce the size of a received fax on this machine?
- 39I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 40I'm using Macintosh®. What are the settings in the Scanner window used for?
- 41Do I need a telephone line to send and receive faxes with my Brother machine?
- 42I cannot print from my computer via USB.
- 43I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 44Uninstall the drivers. (Mac OS X 10.5)
- 45Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 46What is Distinctive Ring and how do I program it?
- 47I'm using Macintosh. What is the PreScan option used for?
- 48When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 49What does "COMM.ERROR" on the LCD display mean?
- 50When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?