FAQs & Troubleshooting
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- 1I am having issues with the paper feed. What can I do?
- 2Open the Control Panel (For Windows)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Scan and save a document in PDF format (Scan to File)
- 6I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7Delete print jobs from the print queue.
- 8What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15Does NC-2200w work with Windows Vista?
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17When I print, the pages are smudged with ink. What should I do?
- 18I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 21What driver package format is supported by my Linux distribution?
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23One or more of my colors are not printing (blank). What can I do?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25How to identify your Operating System (OS).
- 26Pre-Required Procedures (Linux)
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28The edge of glossy paper is smudged.
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 30I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 32When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 33Can third party ink be used to refill the ink cartridges?
- 34I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 35The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 36Functions supported in the Windows 7 built-in drivers
- 37When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39Can I print using only the black ink cartridge when the Color cartridges have run out?
- 40Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 41I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 42When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 43Where is the USB port on the machine? I can't find it on the back of the unit.
- 44The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 45I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 46What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 47When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 48Can I still receive faxes or calls when the machine is switched off?
- 49I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 50I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)