FAQs & Troubleshooting
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220 Results
- 1I can print but cannot scan via network. (For Windows)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I know the current network configuration?
- 4Change the printer driver settings (Windows/macOS)
- 5"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 6Open the "Scanners and Cameras" and Properties.
- 7What driver package format is supported by my Linux distribution?
- 8The printer status is Offline or Paused.
- 9Does NC-2200w work with Windows Vista?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 14Can I still receive faxes or calls when the machine is switched off?
- 15How to identify your Operating System (OS).
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18One or more of my colors are not printing (blank). What can I do?
- 19I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 23Delete print jobs from the print queue.
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25How do I factory reset the print server?
- 26Can I print from or scan to Android™ Smartphone?
- 27Is my Brother machine compatible with third party print servers?
- 28Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29Can I confirm that the FAX was sent correctly?
- 30I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 31When trying to print from Mac OS® X the print queue is stopped.
- 32I can print but cannot scan via network. (For Macintosh)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Open the Control Panel (For Windows)
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 39Why can't I print when an ink cartridge is empty?
- 40The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 41Cannot print after a Windows 10 update (June 2020)
- 42Paper size settings are unavailable when I print from OpenOffice (Linux)
- 43Discover the MAC address of the Brother network card
- 44I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 45The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 46When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 47What is Distinctive Ring and how do I program it?
- 48When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 49My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 50I'm using Macintosh®. What are the settings in the Scanner window used for?
