FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How can I print, fax, copy and scan using A3/Ledger size paper?
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Load paper in the paper tray
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8Can I print from or scan to Android™ Smartphone?
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Can I use AirPrint with my Brother machine?
- 12Replace Ink
- 13When I make copies, my Brother machine uses paper from the wrong tray. What can I do?
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19The printer status is Offline or Paused.
- 20When I print, the pages are smudged with ink. What should I do?
- 21How do I load paper in paper tray#2?
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Locate files scanned with ControlCenter3 (For Windows)
- 24When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 28When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 29Can I use voice mail on the same line as my Brother machine?
- 30Is my Brother machine compatible with Windows Vista?
- 31When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34I cannot send a fax using PC-FAX (Windows 10)
- 35I cannot print using my Brother machine on a wireless network (Windows)
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38Delete print jobs from the print queue.
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40Which E-mail packages are compatible with ControlCenter3?
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44Scan and save a document in PDF format (Scan to File)
- 45My printed documents are missing black.
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 48Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 49I cannot remove red-eye.
- 50When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?