FAQs & Troubleshooting
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352 Results
- 106/19/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 206/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 302/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 402/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 502/14/2024Wireless Setup Assistant
- 601/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 711/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 808/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 906/27/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1006/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1106/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1206/01/2023Delete print jobs from the print queue.
- 1305/16/2023I cannot print from my computer via USB.
- 1404/26/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1504/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1604/07/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1703/27/2023"Offline" appears on the Status Monitor.
- 1803/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1903/27/2023Change the printer driver settings (Windows/macOS)
- 2003/27/2023The printer status is Offline or Paused.
- 2103/24/2023Open the Status Monitor
- 2203/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2303/17/2023I can print but cannot scan via network. (For Windows)
- 2403/17/2023Open the "Scanners and Cameras" and Properties.
- 2502/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2602/14/2023Scan and save a document in PDF format (Scan to File)
- 2702/14/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 2802/14/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 2902/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3002/14/2023Scan a document in Windows 8 and Windows 10.
- 3102/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3212/19/2022Can third party ink be used to refill the ink cartridges?
- 3312/13/2022How to identify your Operating System (OS).
- 3411/16/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 3511/15/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 3611/15/2022Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 3710/31/2022Which E-mail packages are compatible with ControlCenter3?
- 3810/31/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 3910/31/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 4010/25/2022When I try to scan the A3/ Ledger size document using ScanSoft™ PaperPort™ 11SE, there is not "A3/ Ledger" in the paper size list. What should I do?
- 4110/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 4210/12/2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 4310/11/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 4409/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4509/20/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4609/12/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 4709/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 4808/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4908/22/2022Configure the Scan to Email Feature (Linux)
- 5008/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)