FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Replace Drum
- 4Replace Toner
- 5Jam Inside
- 6Jam Rear
- 7No Paper
- 8Wrinkles or creases
- 9I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12What driver package format is supported by my Linux distribution?
- 13Black lines down the page
- 14JAM TRAY
- 15How to identify your Operating System (OS).
- 16Curled
- 17Curled or wavy
- 18My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 19Toner Low or Prepare New Toner Cartridge
- 20Page skewed
- 21Toner specks
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24White lines down the page
- 25Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Lines across the page
- 28Turn the Toner Save mode on or off
- 29Hollow print
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 32The printer status is Offline or Paused.
- 33Load legal size paper in the paper tray.
- 34Set up my Brother machine to forward the received faxes to another location.
- 35White lines, bands or ribbing across the page
- 36Gray background
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41What can happen if the wrong paper is used in your machine.
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 44Poor fixing
- 45Faint
- 46Change the quality of the faxes I send (Fax Resolution).
- 47Stop my Brother machine from automatically redialing a busy number.
- 48Cover is Open
- 49Transfer faxes to the PC when my machine has a mechanical problem
- 50Out of Memory