FAQs & Troubleshooting
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228 Results
- 1How can I clear the "Out of Memory" message from my Brother machine's display?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Why does the message "No Response/Busy" appear on my Brother machine?
- 5Load envelopes into my Brother machine
- 6Load paper into my Brother machine's manual feed slot.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8How to identify your Operating System (OS).
- 9Load paper into my Brother machine's paper tray.
- 10The machine does not print anything.
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 12Command List of brscan. (Linux)
- 13I cannot send a fax using PC-FAX (Windows 10)
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 15The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 16The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18Can I print from DOS applications?
- 19Print the Network Configuration page
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Can I print from or scan to Android™ Smartphone?
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Delete print jobs from the print queue.
- 25I'm using MagicJack and am having problems sending or receiving faxes.
- 26How do I configure fax forward to e-mail?
- 27I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 28My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 29What driver package format is supported by my Linux distribution?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31The printer status is Offline or Paused.
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Does NC-2200w work with Windows Vista?
- 34I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 35Cannot print after a Windows 10 update (June 2020)
- 36When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 37When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 38How do I improve the copy or fax quality?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 41My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 42I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 43The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 44What is a "Generic PCL Driver"?
- 45Can I confirm that the FAX was sent correctly?
- 46How do I install the Optional Tray Module?
- 47Pre-Required Procedures (Linux)
- 48The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 49I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 50I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".