FAQs & Troubleshooting
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315 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4One or more of my colors are not printing (blank). What can I do?
- 5Pre-Required Procedures (Linux)
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8The printer status is Offline or Paused.
- 9When I print, the pages are smudged with ink. What should I do?
- 10How many times will my Brother machine automatically redial a number?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Scan and save a document in PDF format (Scan to File)
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 14I'm using MagicJack and am having problems sending or receiving faxes.
- 15I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 16Wireless setup is requesting a WPS PIN to complete the setup
- 17How do I factory reset the print server?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 20How do I know which side up my photo paper should be in the tray?
- 21Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23How do I set a password on my Brother network card?
- 24I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Can I print from or scan to Android™ Smartphone?
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 31Locate files scanned with ControlCenter3 (For Windows)
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35What is the BRAdmin Professional software used for?
- 36How do I know the current network configuration?
- 37Delete print jobs from the print queue.
- 38Configure a cover page for PC-FAX.
- 39The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 40Can I print a report that will show all of my Speed Dial and Group numbers?
- 41What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 42Can I still receive faxes or calls when the machine is switched off?
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44How do I clear the message "MFC is Busy" or "Connect Failure"?
- 45Scan using XSane or GIMP (Linux)
- 46I cannot make borderless prints.
- 47The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 48The edge of glossy paper is smudged.
- 49The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 50How do I clear the message "No Paper Fed" from the display?