FAQs & Troubleshooting
![]() |
Popular |
213 Results
- 1When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Can I print from or scan to Android™ Smartphone?
- 5When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 6Command List of brscan. (Linux)
- 7What driver package format is supported by my Linux distribution?
- 8How do I install additional memory?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 11When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14Pre-Required Procedures (Linux)
- 15The printer status is Offline or Paused.
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17The machine does not print anything.
- 18I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 19The paper is skewed when it's printed.
- 20What is Distinctive Ring and how do I program it?
- 21Delete print jobs from the print queue.
- 22The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 25I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 28What is UPnP and SSDP?
- 29How do I install the Optional Tray Module?
- 30When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 31The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 34Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 36I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 37How do I improve the copy or fax quality?
- 38What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 39Can I confirm that the FAX was sent correctly?
- 40I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 41How do I factory reset the print server?
- 42I'm using Macintosh. What is the PreScan option used for?
- 43Print the Network Configuration page
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45How to identify your Operating System (OS).
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48Functions supported in the Windows 7 built-in drivers
- 49How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 50Does NC-2200w work with Windows Vista?