FAQs & Troubleshooting
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359 Results
- 1I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Scan and save a document in PDF format (Scan to File)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Set up your Brother machine on a wireless network.
- 7Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 8Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 9How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11What is Brother iPrint&Scan?
- 12How to load numbered checks or forms in the paper tray?
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16Wrinkles or creases
- 17How to identify your Operating System (OS).
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19I keep getting the error message "Authenticate Err (Authentication error)".
- 20What driver package format is supported by my Linux distribution?
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22How do I factory reset the print server?
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Print on labels and envelopes from the MP tray.
- 25Print the Network Configuration List
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Can I print from or scan to Android™ Smartphone?
- 29What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 30Can I use voice mail on the same line as my Brother machine?
- 31Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33What is the BRAdmin Professional software used for?
- 34Replace the toner cartridge
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36Delete print jobs from the print queue.
- 37How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 38Enable the Brother machine's network interface.
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40Wireless Setup Assistant
- 41Change the printer driver settings (Windows/macOS)
- 42The printer status is Offline or Paused.
- 43Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 44Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 45How do I install the Optional Tray Unit?
- 46What is the recommended paper?
- 47Black lines down the page
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Scan from the Brother iPrint&Scan application using Windows Phone.