FAQs & Troubleshooting
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269 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Can I print from or scan to Android™ Smartphone?
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Scan and save a document in PDF format (Scan to File)
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Print on plain paper or bond paper from the Manual feed slot
- 11What is Brother iPrint&Scan?
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13The printer status is Offline or Paused.
- 14What driver package format is supported by my Linux distribution?
- 15Jam Rear
- 16Can I print from DOS applications?
- 17Which E-mail packages are compatible with ControlCenter3?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Turn the Toner Save Mode on or off.
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21What can happen if the wrong paper is used in your machine.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Protect your Brother machine against unauthorised access over the network
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29What is the BRAdmin Professional software used for?
- 30Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 31How to identify your Operating System (OS).
- 32The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 33The toner does not fix to paper well. (Poor fixing)
- 34When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 35What is the recommended paper?
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37Can I use AirPrint with my Brother machine?
- 38I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 39Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 41Carry out calibration to improve the color density
- 42Size mismatch
- 43When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 44Drum Error (Drum!)
- 45Document Jam
- 46Jam Tray
- 47Reset the network settings to the factory default (video instructions).
- 48Print on envelopes, labels or thick paper from the Manual feed slot
- 49Clean the scanner to improve the copy or fax quality
- 50Scan from the Brother iPrint&Scan application using Windows Phone.